Frequently Asked Questions

Shipping

I ship all items from Massachusetts, USA. I do my best to package and ship ready-to-ship orders within 2 business days of when you place your order.

If there’s ever a delay (for example, if I’m traveling or away from my workshop), I’ll contact you directly.

Custom orders will take longer — we’ll discuss and agree on the timeframe before beginning your project.

I offer shipping within the United States and to most international destinations.

At this time, due to GSPR, I am not shipping to the European Union or Northern Ireland.

International shipping times vary by destination and may be subject to customs delays or additional fees.

All packages include tracking information.

Returns & Refunds

My dice are handmade and may have minor flaws, including mold marks or minor scratches. I try to disclose any imperfections in the descriptions of the dice, and take photos in multiple lights so you can accurately see the color. Therefore, I cannot accept returns due to a change of mind, 

If your item arrives damaged or defective, please contact me within 14 days of delivery so I can arrange a replacement or refund.

To start a return or report an issue, please email me at tara@redwinedice.com with your order number and photos of any damage.

 

Dice Care

Dice are pretty sturdy, but there are a few guidelines to help them live their best life:

  • Extreme heat can warp resin dice.
  • Direct sunlight may cause resin to yellow prematurely.
  • Submerging the dice for long periods can cause the ink in the numbers to peel.
  • Delicate tips, especially on faux-stone dice, can break, so try to roll them on soft surfaces.

 

Are They Balanced? Are They Fair?

To the best of my ability, yes! I take many steps to make sure they are fair, including using a pressure pot to minimize voids, bubbles and other blemishes, avoiding weighted inclusions, and trying to maintain symmetry when sanding. These dice are handmade, so while they may have small mold marks or imperfections, they should roll true for casual play. 

 

Wait, How Do I Read These?

With some nontraditional dice shapes, the top face of the die isn’t parallel to the rolling surface, so it’s not always obvious what you’ve rolled. We call these offset dice, and you may see them on orb or ultra-pointy d20s, d12s, and d8s. 

To read offset dice, look at the face between the two topmost angled faces, as shown.