Frequently Asked Questions

Shipping

  • All orders are shipped from Massachusetts in the US. Shipping costs are calculated at the checkout.
  • I ship orders on a first-come-first-served basis. The usual lead time is 1-2 business days, however, this may take longer depending on volume. If you have any questions, please reach out!
  • Buyers outside the US are responsible for additional charges/taxes that may be collected by your post upon delivery.

Returns & Refunds

  • My dice are hand made and may have minor flaws, including mold marks or minor scratches. I try to disclose any imperfections in the descriptions of the dice. I do want you to love your dice, however, so if you are unsatisfied with your purchase, please contact me. I will do my best to take care of you.
  • I accept all returns within 2 weeks of receiving your dice. Returns after 2 weeks will be on an individual basis. Please reach out with any problems you might have!

Dice Care

Dice are pretty sturdy, but there are a few guidelines to help them live their best life:

  • Extreme heat can warp resin dice.
  • Direct sunlight may cause resin to yellow prematurely.
  • Submerging the dice for long periods can cause the ink in the numbers to peel.
  • Delicate tips, especially on faux-stone dice, can break, so try to roll them on soft surfaces.

Are They Balanced? Are They Fair?

To the best of my ability, yes! I take many steps to make sure they are fair, including using a pressure pot to minimize voids, bubbles and other blemishes, avoiding weighted inclusions, and trying to maintain symmetry when sanding. These dice are handmade, so while they may have small mold marks or imperfections, they should roll true for casual play. 

Wait, How Do I Read These?

With some nontraditional dice shapes, the top face of the die isn’t parallel to the rolling surface, so it’s not always obvious what you’ve rolled. We call these offset dice, and you may see them on orb or ultra-pointy d20s, d12s, and d8s. 

To read offset dice, look at the face between the two topmost angled faces, as shown.